Filtrado por Customer service UI / UX

Reinforce digital in rebuilding "post" Covid-19

And now how will it be? Covid-19 has changed minds, that's for sure. But what will this “new world” be like after confinement?

We gradually begin to return to a new “normality” for everyone. And we witnessed, in a very short time, to adjustments and re-adaptations to new realities that took us out of our comfort zone, but that at the same time opened so many other doors for us.

Maria Cunha
Jun 1 • 2 min reading

In a country where arriving late is accepted, Portuguese became masters of punctuality

Digital meetings are multiplying, digital platforms are already chosen and the adherence to this new way of “working together” proved to be impressive. But what impresses me the most is that Portuguese changed their behavior and, in a country where arriving late is the norm, they became the masters of punctuality.

Maria Cabral de Sousa
May 25 • 2 min reading

Being a speaker on virtual stages is not easy!

Being a speaker on virtual stages and webinars without being able to “feel” the audience is not easy! We are all learning and adapting. Speakers and the public are finding their role in this new digital model of online meetings, presentations and events.

Maria Cabral de Sousa
May 18 • 3 min reading

Stay creative in pandemic times

During my life as a creative person I never tried to work away from my team, I found that creativity is something that is not easy with isolation. Creatives struggle with current events and almost make us "sofa dreamers".

Inês Victorino
May 11 • 3 min reading

Digital is still a bogeyman

We use and abuse digital, companies feel more than ever that it is time to communicate online with articles on their websites and social networks, with informative newsletters, activating chats and WhatsApp on websites to facilitate communication, creating webinars to share knowledge and more.

Maria Cabral de Sousa
Apr 27 • 3 min reading

What do your website's statistics say?

Why write a text, record a video, prepare a presentation, if you don't analyze whether the target audience for that content finds you and, even more, after finding you, what do they do? read the article? buy the product? send an email? ...

Madalena Moreira Rato
Apr 20 • 3 min reading

Remote leadership in times of crisis

A month has passed since Portugal has gone home and teams became remote at all costs. The web is growing exponentially, and remote leadership was imposed on  a great team that makes new daily commits on websites that demand innovation and communication by the minute.

Maria Cabral de Sousa
Apr 13 • 2 min reading

Covid-19 invites you to urgently rethink the Digital Ecosystem of your business and the entire Consumer Journey

We already lived in an era that everything that happened, passed through the internet. But we went to stores and physical offices. Nowadays, and for an indeterminate time, we can only be online. And we believe that, in the future, our mindset will be mostly online, regardless of each generation.

Maria Cunha
Apr 6 • 4 min reading

The world is more digital and people are more human

The past couple of weeks have forced a change that was already being imposed in this world that in a few years made digital important and, in a few days, made it mandatory. We are discovering that it is possible for the world to take on an increasingly digital form and for people to be closer and more human.

Maria Cabral de Sousa
Mar 30 • 5 min reading

Now more than ever the web is the only gateway to your business

Last week was tough and challenging, but full of energy. It was a pride to see our team united remotely in the most challenging multitasking of our lives that gathered work, family, study, following the news, managing anxieties, responding quickly, keeping up and resolving.

Madalena Moreira Rato
Mar 23 • 2 min reading

6 mistakes to avoid in webdesign

In 2020, we continue to look for the best possible user experience on our websites, this experience can be perfected by avoiding some issues detailed below. 

Inês Victorino
Mar 16 • 2 min reading

The million-dollar question: How to appear on Google’s first page?

Did you know that more than 80% of users who search on google just stick to the first page of search results? For those users, if you do not appear, you do not exist! It is not enough to be online, it is necessary to appear and for that it´s essential to have a good position on Google.

Maria Cabral de Sousa
Mar 2 • 4 min reading

The Digital First Impression

A website's landing page should work as a storefront, capable of atracting clients to explore your company.

 

Tomás Jacob
Feb 24 • 2 min reading

Online or offline, always: from people, to people!

The responsibility and the importance of impacting those who find and browse the website of your company is huge!

Madalena Moreira Rato
Feb 17 • 2 min reading

Be or seem to be, that is the question?

In the days we live in it is no longer enough to be, it is necessary to “seem to be” ... showing the world what you are!

Maria Cabral de Sousa
Feb 10 • 2 min reading

Do I need a website for my business? The answer is YES!

And it´s urgent that you do so.

Maria Cunha
Feb 3 • 2 min reading

Webdesign Trends for 2020

This year the websites will follow the progress of technology and focus more and more on user experience. Websites will continue to emerge from the perfect symbiosis between aesthetics and usability, but always with the same concern - mobile first.

Inês Victorino
Jan 27 • 2 min reading

Websites, the biggest risk isn´t spoiling it ... the biggest risk is to never update it!

A website with static information is not very relevant for those who visit it, nor very relevant for google. There are no miracles, if you don’t invest some time in keeping your site with updated content, why would google give it relevance and show it on the first page?

Maria Cabral de Sousa
Jan 20 • 3 min reading

The client is not always right, but the client always comes first

Putting the customer first doesn´t mean that customers are always right. It means listening to what he says but being able to understand what he needs.

Maria Cabral de Sousa
Jan 11 • 2 min reading

A website isn´t an art piece

A web designer is not an artist! A designer is a problem solver.

Maria Cabral de Sousa
Dec 16 • 2 min reading

Video content on websites: yes or no?

Videos are increasingly relevant content in today's digital context.

Maria Cunha
Nov 20 • 2 min reading

2020 is coming. Are websites still relevant?

Do websites still matter, or will Apps control the mobile world?

Maria Cabral de Sousa
Nov 11 • 1 min reading

One page site or multi page site?

These days many companies choose to make a one page website ... because it is simpler and usually cheaper! But not all are advantages: one page verses multi page website ... the battle!

Maria Cabral de Sousa
Oct 28 • 1 min reading
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