Filtrado por Customer service SEO

September is the new January: get your website ready for 2027

January is traditionally the month of new goals, plans and resolutions. But for many businesses, waiting until the start of the year to begin thinking about what needs to change and improve can mean starting too late.Increasingly, September is taking on that role of a fresh start.

Tânia Frade
Sep 23 2026 • 4 min reading ★

AI Talks: From SEO to AEO — we stopped optimizing to appear and started optimizing to be the answer

For almost two decades, the goal was to reach the top of Google. The rules have changed, and most brands are still playing the old game.

Maria Cabral de Sousa
Jul 30 2026 • 2 min reading ★

How the Backend Shapes Core Web Vitals and Technical SEO

When a website is slow, the first instinct is to look at what's right in front of us: heavy images, too much JavaScript, fonts that take a while to appear... but there's a part of the story that almost always gets left out — the part that happens on the server, even before the browser draws anything at all.

João Amador
Jul 14 2026 • 3 min reading ★

Building with Purpose: How to Align Your Website with Brand Strategy

There’s a scene that plays out with unsettling frequency in any agency. The client walks into a meeting, opens their laptop, points to a competitor’s website, and says: “We want one like that, but better.” Or, in equally popular variations for sites already live: “We want to change the colour, it’s starting to look dated”, “Let’s add a button here”, “Let’s take this page down”.

Maria Reis da Cunha
May 13 2026 • 7 min reading ★

AI Talks: If your website isn’t understood by AI, it won’t be found by humans

There is only one way to close the year on the Softway blog: by writing about what has truly transformed the way we create, think, and deliver value every day. The topic that has had the greatest impact on our work shaped our internal discussions, influenced proposals, and redefined expectations - both ours and those of our clients.

Maria Cabral de Sousa
Dec 9 2025 • 4 min reading ★

Perfect Briefing: The Questions You Should Always Ask

Developing a good website begins long before writing the first line of code or choosing the ideal design. The first step is the briefing - the moment when all the essential information about the project is gathered.

Rita Russo
Nov 11 2025 • 3 min reading ★

Myths and Facts: Technical SEO vs Content SEO – Which Is More Important?

When it comes to search engine optimisation (SEO), one question often sparks debate: what matters more – Technical SEO or Content SEO?

Afonso Luís
May 27 2025 • 3 min reading ★

In a world where content Is king, why Is everyone writing about the same things?

“Content is king.” We’ve heard it so often it almost feels cliché. But in 2025, with AI-generated articles flooding the internet, SEO strategies obsessively chasing keywords, and countless blogs regurgitating the same tips, trends, and “10-step guides,” the question arises: if content is king, why does it all sound the same?

Maria Cabral de Sousa
May 20 2025 • 2 min reading ★

The Relevance of Email Marketing: still (and always) at the forefront

In a world saturated with notifications, social media, and intrusive advertising, email marketing remains one of the most effective channels for communicating with the right audience. Far from being outdated, it continues to generate concrete results. But how can we prove this relevance? And, more importantly, how do we turn these numbers into strategy? Let’s get to it!

Rafaela Nogueira
Apr 8 2025 • 3 min reading ★

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Our knowledge. Our passion.

We love the web! We publish on this blog what we know, what drives us ... our passion. Follow us on linkedin where we will share the posts we feature here.

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